Frequently Asked Questions

Our cases are equipped with TSA Locks, which are set by a combination code and do not require a key. We do include a TSA Plastic Pin to change your combination. Should you misplace the pin, then any thin, strong and sharp alternative of adequate size should suffice. For more information, please Contact Us.

In the event that you have forgotten the combination code for your case, a key can be provided by TSA directly to grant access without irreversibly damaging the lock. For more information, please Contact Us.

If you have forgotten the combination code for you case, please Contact Us.

The lock is set at the manufacturer default standard: 000, you can keep this as your permanent combination or set up a new one as per the following steps:

1. Using the plastic pin provided, push into the small pin hole to the left of the mechanism until you hear a click.
2. Turn the dials to set your desired new combination.
3. Once entered, push the release button on the right of the mechanism until you hear another click.
4. Your new code will now be set, should you encounter any issues, please Contact Us.

Certain parts for your case can be ordered and replaced. For more information, please Contact Us.

Instead of replacing the whole case, simply order a new Personalised Replacement Suitcase Cover. For more information, please visit our Replacement Covers page.

As this is a bespoke product, we usually ship orders in up to 5 working days. For more information, please visit our Delivery page.

Yes. Delivery for international orders can range anywhere between 1-10 working days from placing your order. For more information, please visit our Delivery page.

For more information, please visit our Returns page.

For more information, please visit our How It Works page.

For more information, please visit our Delivery page.

We endeavour to print and ship our customer’s orders as soon as possible, as this is a bespoke product; cancelling an order must be done within 2 hours of placing the original order, although due to the nature of our service, cancelation in time still cannot be guaranteed. For more information or to cancel an order, please Contact Us.

In the unlikely event that an incorrect item has been received, please Contact Us and include your order and contact details.

Please Contact Us and include your order and contact details.

We do not offer any luggage repair services. All our luggage comes with a limited 2 year warranty; see the FAQs below.

For more information regarding our warranty policy, please Contact Us.

As this is a bespoke product, we endeavour to print and ship our customer’s orders as soon as possible; any errors or mistakes must be reported to us within 2 hours of placing your order, although due to the nature of our service, cancelation in time still cannot be guaranteed. For more information or to cancel an order, please Contact Us.

As this is a bespoke product, we endeavour to print and ship our customer’s orders as soon as possible; any image errors or mistakes must be identified within 2 hours of placing your order, although due to the nature of our service, cancelation in time still cannot be guaranteed. For more information or to cancel an order, please Contact Us.

Unfortunately, should you wish to order another product, you will need to place a new order. Don’t worry though, we offer FREE UK Delivery.

Unfortunately we can only print standard recognised characters. Special characters and Emoji’s are not supported. For more information, please Contact Us.